Holiday Inn Hotel & Suites Chicago Northwest - Elgin, an IHG Hotel

You would think that a place this large would be noisy or you'd hear the elevator all night. I didn't hear a peep! I LOVED the pillows, mattress and bedding. I felt like a princess and snuggled right in, which felt better than my own bed at home. I had the best sleep. I never leave a tip for the cleaning person, but since my roommate was a cleaning person she recommended that we leave a tip. I couldn't object because the room was spotless, I didn't find one hair, or anything disgusting. It smelled fresh as well. The staff was very helpful, and even stopped what they were doing to help take a picture by their interesting water art at the entrance upon our checking out. The hot tub was very large and clean, the pool was refreshing, very clean. It had a nice zero depth gradual walk in. It was convenient to have an easily accessible walk-in shower next to the pool for. There is a lot of parking, large overhead to the front doors to load and unload with lots of carts for luggage. It was a great location to stay for an evening concert in St. Charles.

Location was good for us. Best part was helpfulness of staff. We encountered illness during the trip and had to adjust our stay. Desk manager was very helpful and caring. Restaurant manager opened for us to provide food for travel home.

The hotel was absolutely fantastic! It was impeccably clean, and I was thoroughly impressed by everyone's performance. Having the restaurant conveniently located within the hotel was a delightful experience, and the staff members were incredibly friendly and accommodating. Without a doubt, I will choose to stay at this hotel again when I visit Elgin in the future.

The property was nice. Lots of parking accessible from the highway and well manicured.

All the staff members I encountered were great. Nice addition to have a restaurant attached to the hotel. Good food, and great service.